One of our long standing customers SV Timber Ltd recently took on one of the most dreaded missions known to the business world. Yes, I am indeed talking about moving offices… Those of you who have undertaken such a task know how truly stressful, difficult and hectic this can be and so when the news came along that this was happened we knew we had to help our good friends along.
At Peak Support we have always strived for a one-stop shop solution, the prospect of our customers being able to come to us with any enquiry about an array of products or services and then us being able to manage and/or implement that service under the one roof. This approach means that we are able to orchestrate and manage large projects like moving offices with minimal disruption.
SV Timber approached us in October 2011 with the prospect of moving offices and one of the first concerns to be raised was retaining existing phone numbers. Their existing phone suppliers couldn’t guarantee that they could do this and we were unable to get clear and concise information from them. We proposed that we manage his telecoms and review if we can actually make any savings so we produced a cost audit for SVT, which in the end; reduced their telecommunications bill by £ 700.00 a year and also guaranteed that all the way through the process we would retain control and they could rest easy that their business was in safe hands.
We provided a network wide, Cat6 Ethernet cabling deployment installed by our in-house Exel accredited installer and guaranteed the work with a 20 year lifecycle as well as installing powered CCTV units throughout the warehouse and surroundings. This was all planned in and around their commitments to electricians, builders and plumbers to make sure the job wasn’t affecting any other timescale based deployments.
The second phase of the installation was to implement a set of lines into the building so we could migrate their existing connections. Things unfortunately turned a little for the worst when we found previous owner damage to equipment on site and steps had to be taken to turn this around. Adding a number of complications at this stage; meant increasing the time required completing the job and this was no longer an option. Throughout multiple conversations and pulling some strings that needed to be tugged (even yanked, you might say), we managed to get a number of lines ready for production before they moved in and everything was ready to go.
We were then faced with Broadband. Because of the lead time that had been created from the telecoms problems, we now weren’t able to provide ADSL on time for SV Moving in so we managed to implement a redundant 3G dongle and backup POP email collection and so SV Timber were able to continue working.
Finally, 5 days later our mainline ADSL connection kicked in and their entire business migration was complete, it had been physically lifted from one site and dropped to another. Minimum downtime, savings along the way and all jobs completed to a top class standard.
Overall, the complications were great and there were some real challenges but all in all it came together pretty nicely!
Most of the team over at SV Timber, glad to be settled into their new premises.
Mission complete SV Timber Ltd, Well done!
“Derbyshire timber merchant: SV Timber Ltd is a vibrant, exciting and forward thinking independent specialist timber merchant, based in Ilkeston, Derbyshire.
Being an independent timber merchant and specialising in timber only are two things that set us apart from our competition. With independence comes the ability to make key decisions very quickly, in short we can provide you as the customer the service you need without the need to go through a large hierarchy. Specialising in timber only makes us more knowledgeable about the quality of product we buy and sell and also in our opinion more competitive.”