Software Support Agreements

Your company’s success depends largely on staying close to your customers and effectively managing a complex network of suppliers. In doing this, you need highly reliable IT systems – robust computing environments that stay up and running and allows you to focus on your core business processes and activities. Peak Support software support agreements give you the easiest way to maximize the uptime of your products. Simple to buy and deploy, Peak Support Services provide everything you’ve been looking for from end to end coverage, global consistency, and high service quality, supplied by fully trained competent systems engineers. We offer a range of support agreements tailored to the clients requirements. The software agreement covers the Operating Systems such as Windows 2003 server, Exchange Server, ISA Server, SQL Server, Windows 98, 2000, XP, Microsoft Office, Veritas, Sophos AV, e-mail software and other software applications which are defined in the software equipment schedule. As a Microsoft Certified Partner and Small Business Specialist, our support engineering team have a range of Microsoft accredited competencies. Peak Support can provide remote support via a dial-in modem or secure VPN connection and using remote control software, securely connect to the server and client workstations to assist in identification of the particular problem. The majority of software problems can be resolved by remote connection to your system, however, in the unlikely event that a solution cannot be completed remotely, an engineer will attend site to resolve the issues. All labour, travel and expenses are included as part of this support agreement. For business applications which are reliant on servers, PCs printers and associated IT equipment, it is critical that immediate support is available to resolve your particular problem, whether it be hardware, software or an unknown particular issue. For a typical SME company with a turnover of £ 500k, a single days downtime would typically cost the company £ 2,000 in lost business. Peak Support Services have many years experience in providing this service through support agreements and to enjoy a comprehensive level of hardware and software support cover for your system. For more information, please contact Rob Broatch on (01629) 582128 or e-mail sales@peaksupport.co.uk back to top