Hardware Agreements

Hardware Support Your company’s success depends largely on staying close to your customers and effectively managing a complex network of suppliers. In doing this, you need highly reliable IT systems – robust computing environments that stay up and running and allows you to focus on your core business processes and activities. Peak Support hardware support agreements give you the easiest way to maximize the uptime of your products. Simple to buy and deploy, Peak Support Services provide everything you’ve been looking for from end to end coverage, global consistency, and high service quality, supplied by fully trained competent systems engineers. We offer a range of support agreements tailored to the clients requirements. Peak Support Services currently hold maintenance stocks in excess of £ 75,000 to ensure critical maintenance equipment items are made available to our client base. All hardware support calls are logged on our call logging system and our customer support team will determine the precise nature of the problem and parts required. A systems engineer will be despatched with the required parts to resolve the problem. A range of response times are available and the agreement covers on site repair and if necessary replacement or loan of equipment whilst the original equipment is being repaired in our engineering workshops. All engineering time, travel, parts, loan equipment, spares etc are provided as part of the hardware support agreement. Consumable items are not included such as Tapes, floppy disks, paper, Laser drum and toners, ink cartridges, print heads etc. For more information, please contact Rob Broatch on (01629) 582128